Cancellation Policy

1) Month-to-Month Subscription

AgencyCardPro operates on a month-to-month billing cycle:

• Your subscription renews monthly at R999 per agency.
• There are no annual contracts or minimum commitment periods.
• You are free to cancel at any point during your subscription.
• No cancellation fees or penalties apply.

2) How Cancellation Works

When you request to cancel your subscription:

• Immediate effect: Your subscription will not renew for the next billing period.
• Continued access: You retain full access to AgencyCardPro until the end of your current paid month.
• No partial refunds: Payments already made are non-refundable, but you keep access for the full period you paid for.
• Data access: You may export your data (rate cards, quotes, client information) before your access ends.

3) Example Scenario

4) How to Cancel

To cancel your AgencyCardPro subscription, simply contact us via WhatsApp:

• Send a message to +27 83 661 6366
• Let us know you wish to cancel your subscription
• We'll confirm cancellation and let you know when your access ends

We may ask for feedback to help us improve, but you're under no obligation to provide it.

5) After Cancellation

Once your subscription period ends:

• Your account will be deactivated and you will no longer be able to log in.
• Your data will be retained for a limited period in case you decide to return.
• You may request a data export before or shortly after cancellation.
• To reactivate, simply make a new payment and your account will be restored.

6) We're Here to Help

If you're considering cancellation due to an issue with the service, please reach out first. We're committed to making AgencyCardPro work for your agency and may be able to address your concerns.